We Started This Because Most IT Support Is Broken
Overcomplicated contracts. Faceless helpdesks. Engineers who've never set foot in your office. We built Managed IT Support to be the opposite of all that.
Small Businesses Deserve Better Than Being an Afterthought
Most IT companies treat SMEs like second-class citizens. You get the junior engineer, the slowest response times, and a contract designed to confuse you into paying for things you don't need.
We saw it happening across Bolton, Bury, and the North West. Businesses with 5 to 50 staff getting enterprise-grade neglect at enterprise prices. No relationship. No accountability. No one who actually knew their name.
That's why Managed IT Support exists.
From One Engineer to a Full Technology Group
Managed IT Support started with a simple idea: treat every client like your only client. Know their systems inside out. Pick up the phone when they call. Be on-site the same day when something needs fixing.
That approach worked. One client became ten. Ten became thirty. And the work grew beyond just IT support into cyber security, communications, web services, and cloud infrastructure.
Today, Managed IT Support is the flagship brand of the Managed Technology Group (MTG), a family of specialist technology companies. Each brand focuses on what it does best, but you still get the same personal service you'd expect from a local provider.
Within Managed IT Support, our security products Cyberfend (identity and cloud defence) and Cybertect (business continuity and disaster recovery) deliver specialist protection without you needing to go elsewhere.
Our Specialist Brands
Proactive IT support and monitoring
Websites and digital presence
Business communications
Strategic IT consultancy
Run by Someone Who Still Picks Up the Phone
Jay Berry is the Managing Director of Managed IT Support and the wider Managed Technology Group. He's not a suit in a boardroom. He's the person who built your network, configured your security, and will answer your call on a Monday morning when everything's gone sideways.
Based at Egerton Business Centre in Bolton, Jay works directly with every client. You won't be passed around departments or left waiting for a callback from someone who's never heard of you. When you join us, you get Jay's mobile number. That's not a marketing gimmick. That's how we work.
What You Actually Get When You Work With Us
Built on genuine local partnerships, rapid same-day support, and zero technical jargon.
Proper Relationships, Not Ticket Numbers
You'll know our names. We'll know yours. We'll know your systems, your staff, and what keeps you up at night. This isn't a helpdesk. It's a partnership.
Local, Same-Day Response
We're 15 minutes from most of our clients. When something needs hands-on attention, we're there within the hour. No waiting days for an engineer to drive up from London.
Plain English, Always
No jargon. No 40-page proposals. No confusing invoices. We tell you what's wrong, what it costs to fix, and what happens if you don't. Then you decide.
Proactive, Not Reactive
We don't wait for things to break. We monitor your systems around the clock, patch vulnerabilities before they're exploited, and flag risks before they become disasters.
The Group Behind Us
You get the personal touch of a one-man band with the depth and capability of a specialist group. When your needs grow beyond IT support, we handle it in-house.
No Long-Term Lock-in
We earn your business every month. Our agreements are built on trust, transparency, and outstanding service rather than restrictive lock-in contracts.
What Drives Everything We Do
Principled, transparent IT support for Bolton & North West businesses.
Relentless Quality
We don't cut corners or accept "good enough". Every solution we deliver is built to the highest standard.
Radical Transparency
No hidden fees, no confusing contracts, no technical smoke and mirrors. We tell you the truth, always.
Local Commitment
We're proud to serve Bolton, Bury, and the North West. Local businesses deserve world-class IT support right on their doorstep.
Ready to Work With an IT Company That Actually Gives a Damn?
Book a free IT review and we'll show you exactly where your current setup is costing you money, leaving you exposed, or slowing your team down. No obligation, no hard sell.
