Privacy Policy

Last updated: 24 August 2026

Who We Are

Managed IT Support Limited (trading as "Managed IT Support") is the data controller responsible for your personal data.

Company: Managed IT Support Limited
Address: St. Peter's House, Silverwell Street, Bolton, BL1 1PP
Email:help@managedtech.uk
Phone: 01204 961212

Managed IT Support Limited is part of the Managed Technology Group (MTG). Company registration number: 16110964. VAT registration number: GB481692168.

What Data We Collect

We may collect and process the following personal data:

Contact information: name, email address, phone number, business name
Enquiry details: information you provide when booking an IT review, submitting a contact form, or messaging us via WhatsApp
Technical data: IP address, browser type, operating system, and pages visited on our website
Cookie data: see the Cookies section below

We do not collect sensitive or special category data through this website.

How We Collect Your Data

We collect data when you:

Fill in a contact or booking form on our website
Send us a message via WhatsApp, email, or phone
Browse our website (via cookies and server logs)

Why We Process Your Data (Lawful Basis)

Purpose	Lawful Basis
Responding to enquiries and booking requests	Legitimate interest / contract performance
Providing IT support services	Contract performance
Sending follow-up communications about our services	Legitimate interest (you can opt out at any time)
Website analytics and performance improvement	Legitimate interest
Complying with legal obligations	Legal obligation

We do not send marketing emails unless you have explicitly opted in or we have a legitimate interest based on an existing business relationship. You can unsubscribe at any time.

How Long We Keep Your Data

Enquiry data: 24 months from your last contact, unless we enter a service agreement
Client data: duration of the contract plus 6 years (to meet legal and accounting requirements)
Website analytics data: 26 months
Cookie data: see cookie expiry periods below

Who We Share Your Data With

We do not sell your data. We may share it with:

Webflow Inc. (website hosting)
Google (analytics, if enabled)
WhatsApp / Meta (if you contact us via WhatsApp)
GoHighLevel (CRM and booking system)
Xero (accounting, for clients only)

All processors are bound by data processing agreements. Where data is transferred outside the UK, appropriate safeguards are in place (such as Standard Contractual Clauses or UK adequacy decisions).

Cookies

Our website may use the following cookies:

Cookie	Purpose	Duration
Essential/functional	Site functionality and security	Session
Analytics (if enabled)	Understanding how visitors use the site	Up to 26 months

You can control cookies through your browser settings. If we use non-essential cookies, we will ask for your consent via a cookie banner before they are set.

Your Rights

Under UK GDPR, you have the right to:

Access your personal data
Correct inaccurate data
Delete your data (where there is no legal reason for us to keep it)
Restrict processing
Object to processing based on legitimate interest
Data portability (receive your data in a structured format)
Withdraw consent at any time (where consent is the lawful basis)

To exercise any of these rights, email us at help@managedtech.uk. We will respond within 30 days.

Complaints

If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner's Office (ICO):

Website: ico.org.uk
Phone: 0303 123 1113

Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to check this page periodically.